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Internet in Ukraine


Internet in Ukraine

The Internet in Ukraine is well developed and steadily growing, mostly uninfluenced by the global financial crisis; in April 2012 rapid growth was forecast for at least two more years.[1] As of 2011, Ukraine was ranked 9th in the "Top 10 Internet countries in Europe", with then 33.9% Internet penetration and 15.3 million users; growing to 36.8% in 2012.[2]

In 2011, online retailing turnover in Ukraine exceeded USD 2 bn. For 2012, it was expected to reach USD 4 bn. Online payments in the country in 2011 where estimated at USD 400 million, 200% growth compared to 2010.[3]

As of 2011, Ukraine ranked 8th among the world’s countries with the fastest Internet access speed, with an average download speed of 1,190 kbit/s.[4]

According to Freedom House, the Internet in Ukraine is "Free", in contrast to Ukraine's news media as a whole which is considered to be only "Partly Free".[5]


  • Internet audience 1
  • Internet services 2
    • Access technologies 2.1
    • Major Internet service providers 2.2
  • Social networks 3
    • Facebook 3.1
    • Twitter 3.2
    • VK 3.3
  • Internet-based commerce and trade 4
    • Online retail 4.1
    • Online ticketing 4.2
    • Online banking 4.3
  • Internet censorship and surveillance 5
  • See also 6
  • References 7
  • External links 8

Internet audience

According to the Internet Association of Ukraine, 48% of Ukraine's population older than 15 have had access to Internet in March 2012; 31% of them were accessing the Internet daily.[6]

According to GfK Ukraine polls of 2012, 16,8 million people (43,5% of Ukraine's population older than 16) accessed Internet in the month preceding poll, which was the 10% increase to 2011 results.[2]

A February 2012 general population poll by Research & Branding Group showed that 59% of those polled did not use the internet.[7]

Year Population Penetration Internet Users Change from previous year
2000 49,429,600 0.4% 200,000
2001 48,923,100 0.61% 300,000 050.0%
2002 48,457,000 0.83% 400,000 033.3%
2003 48,003,000 2.08% 1,000,000 0150.0%
2004 47,622,000 3.15% 1,500,000 050.0%
2005 47,280,000 4.12% 1,950,000 030.0%
2006 46,929,000 5.60% 2,630,000 034.9%
2007 46,646,000 9.02% 4,207,391 059.9%
2008 46,372,000 18.27% 8,471,954 0101.4%
2009 46,143,000 25.92% 11,960,000 041.2%
2010 45,962,000 29.05% 13,330,000 011.5%
2011 45,778,000 33.42% 15,300,000 014.8%
2012 45,633,000 36.80% 16,792,000 09.8%
2013 45,553,000 39.51% est. 18,000,000 07.2%

Internet services

In 2011 the number of subscribers to Internet service providers[8] in Ukraine had increased compared to 2010 by 13.3% to 4,148,658.[7] By the of 3rd quarter of 2012, number of broadband subscribers alone exceeded that figure, grown to 6 700 000.[9] 2011 revenues from Internet service providing in Ukraine reached UAH 4.75 bn (USD 595 mn).[7] It is unclear whether these numbers include mobile Internet services which are provided by all of Ukraine's mobile phone operators.

Access technologies

All existing standards of Internet access are available in Ukraine, with broadband services mostly limited to cities.

Mobile GPRS access is available in vast majority of Ukraine's territory, including all urban areas and airports, most roads and railway lines, many coastal waters. 3G mobile access market is steadily developing. Public Wi-Fi hotspots are widespread throughout cities. There are plans and projects for providing mass wireless broadband access in urban open spaces, on Ukrzaliznytsia long-distance trains and in urban public transport vehicles. According to Ericsson ConsumerLab, 36% of Ukraine's urban population access the Internet via mobile phone or smartphone.[10]

According to the iKS-Consulting, there were 6 700 000 broadband subscribers in Ukraine as of 3Q 2012; 5.97 millions of them were households, which amounts to 34% broadband Internet penetration of all country's households. The consultancy estimated broadband providing revenues in the 3rd quarter of 2012 at UAH 1.36 bn (USD 167 mn), which is the growth 13.7% compared to 3Q 2011 results.[11]

Thousands of national, regional and local ISP operate in Ukraine, with as much 14 ISPs competing for every household client in the capital city Kiev.[12]

Major Internet service providers

According to Expert & Consulting (E&C), the top-10 Ukrainian fixed Broadband Internet service providers had about 3,36 millions subscribers as of the 2nd quarter of 2012; as of the 3rd quarter, that figure rose to about 3,46 million subscribers.[13][14] According to estimations of Expert & Consulting (E&C), there were 7,06 mln. subscribers of fixed Broadband Internet at the end of 1st half of 2013.[15]

Ukrtelecom is the largest Internet access provider (as well as fixed telephone provider) and the only UMTS 3G provider in Ukraine. In particular, it was serving over 1.4 million DSL/ISDN fixed access clients in June 2012.[16] The second-largest provider Volia is a major player specializing in cable access combined with TV signal. Both MTS[17] and Kyivstar[18] (Ukraine's largest mobile phone operators) also offer fixed broadband access along with their mobile Internet services. Both companies also offer a 3G mobile access: the Kyivstar is reselling the Ukrtelecom's UMTS services and the MTS is maintaining its own CDMA2000 network in major urban areas.

Social networks


There were 1,686,500 Facebook users in Ukraine in 2011 and over 3,000,000 in October 2013.[19]


According to the Google Analytics, in 2012 the number of daily Twitter visitors from Ukraine reaches 120,000 while the "Yandex.Ukraine" estimated the number of Ukrainian users at 500,000, and GfK Ukraine, a market research company, found that a quarter of Ukrainian Twitter users ignore their accounts completely, while 28 percent check them only occasionally.[20] Ukrainian politician Yulia Tymoshenko was the most followed Twitter user in Ukraine as of early 2012, with 91,547 followers.[20]


According to Alexa Internet ranking, VK is the most visited website in Ukraine.[21] According to the company, in January 2012 VK had more than 20 million registered users from Ukraine (out of a total of 155 million users worldwide); 6.6 million of them visited the site daily.[22] As of February 2013, VK's mean daily audience in Ukraine grew to 9.35 million (according to Liveinternet), which amounted to 20.2% of the network's mean daily global traffic.[23]

Internet-based commerce and trade

Online retail

According to the 2013 TEMAX index by the GfK, Ukraine's online house appliances and consumer electronics market is the second fastest-growing in Europe (after the Turkish), with estimated 2012 size of 5,000,000,000. There were estimated 5,000–7,000 online shops in operation across the country, with about 1,300 of them working in the house appliances and consumer electronics sector.[24]

Online ticketing

E-ticketing is rapidly growing in Ukraine, being recently boosted by the Ukrzaliznytsia national railway operator's implementation of its own online booking system, available in Ukrainian and English.[25] Tickets for all regular airline flights and vast majority of the intercity bus services[26] are also available for booking or purchase through independent online service providers.

Online banking

Vast majority of Ukraine's banks offer online banking (usually free of charge). Payments for vast and growing number of services are accepted online (both through the ATM card payments systems and the independent electronic money facilitators); all possible payments from a person are typically accepted online in big cities.

Internet censorship and surveillance

Ukrainian journalist, founder of a popular Internet newspaper Ukrayinska Pravda, who was kidnapped and murdered in 2000.

In December 2010 the OpenNet Initiative found little or no evidence of Internet filtering in all four areas (political, social, conflict/security, and Internet tools) for which they test.[27]

In its Freedom on the Net report covering the period May 2012 through April 2013, Freedom House found the Internet in Ukraine to be "largely unhindered" and rated the Internet in Ukraine as "Free" with an overall score of 28 on a scale from 0 (most free) to 100 (least free). The report said that "there is no practice of institutionalized blocking or filtering, or a regulatory framework for censorship of content online", but "there have been attempts at creating legislation which could censor or limit content" and would "present indirect threats to freedom of information online."[28]

Access to Internet content in Ukraine remains largely unfettered. Ukraine possesses relatively liberal legislation governing the Internet and access to information. The Law on Protection of Public Morals of 20 November 2003, prohibits the production and circulation of pornography; dissemination of products that propagandize war or spread national and religious intolerance; humiliation or insult to an individual or nation on the grounds of nationality, religion, or ignorance; and the propagation of "drug addition, toxicology, alcoholism, smoking and other bad habits."[27]

While there are no government restrictions on access to the Internet, law enforcement bodies are known to monitor the Internet, at times without appropriate legal authority. There have been occasional agitations of interference by law enforcement agencies with prominent bloggers and online publications.[29]

The constitution and laws provide for freedom of speech and press. However, the government does not always respect these rights in practice. Individuals can criticize the government publicly and privately. Libel is considered a civil offense, and the law limits the amount of damages that may be claimed in libel lawsuits. The press can publish critical materials and opinions without penalty, and public officials enjoy fewer legal protections from criticism than other citizens. However, local media observers express concern over high monetary damages that at times were demanded and awarded for alleged libel. The constitution prohibits arbitrary interference with privacy, family, home, or correspondence, however, in practice authorities generally do not respect these prohibitions.[29] For example:

  • On 17 August 2012, opposition politician Oleksandr Turchynov alleged that law enforcement officials monitored and tracked opposition activists without legal permission.
  • On 20 August 2012, Serhiy Vlasenko, a lawyer for former prime minister Yulia Tymoshenko, alleged that authorities had him under surveillance, tapped his telephones, and watched his e-mail account.
  • While, by law the Security Service of Ukraine (SBU) may not conduct surveillance or searches without a court-issued warrant, citizens have the legal right to examine any dossier concerning them in the possession of the SBU and to recover losses resulting from an investigation, authorities generally do not respect these rights because implementing legislation has not been enacted, and many citizens are not aware of their rights or that authorities have violated their privacy.

The ongoing crisis in Ukraine has resulted in a major threat to press freedom in recent months. A May report from the Organization for Security and Co-operation in Europe (OSCE) found approximately 300 instances of violent attacks on the media in Ukraine since November 2013.[30]

Amid tensions with Russia, Kiev is not tolerating any other points of view in the press. Under the impact of war and extreme social polarization, the democratic credentials of the pro-European Kiev government have been slipping as well. A crackdown on what authorities describe as “pro-separatist” points of view has triggered dismay among Western human rights monitors. For example, the September 11, 2014 shutdown of the independent Kiev-based Vesti newspaper by the Ukrainian Security Service for “violating Ukraine’s territorial integrity” brought swift condemnation from the international Committee to Protect Journalists and the Organization for Security and Cooperation in Europe.[31]

The Ukrainian Security Service (SBU) broke into the office of a Kiev-based digital newspaper “Vesti”, physically trapping reporters and ultimately shutting down the website.

Vesti News's editor-in-chief Igor Guzhva wrote on his Facebook page that the news outlet had been raided by SBU. The SBU reportedly took all servers, kept staffers in a "hot corridor" and shut down the website completely. Guzhva said that the purpose of the raid was "to block our work.". “Journalists are not being let into their office," Guzhva wrote. "Those who were already inside at the moment of the raid are being kept in the building and are not allowed to use cell phones.”

Guzhva said that this is the second time in just six months that the SBU has tried to "intimidate" its editors. He added that he is unsure of the reason for the raid, but suspects that it might have to do with a story the website recently published on the SBU chief's daughter.[32]

Ukraine has also shut down most Russia-based television stations on the grounds that they purvey “propaganda,” and barred a growing list of Russian journalists from entering the country.[31]

See also


  1. ^ Ukraine's Internet growth rates will stabilize in 2 or 3 years (Ukrainian)
  2. ^ a b "Госстат считает, что в Украине 5 млн интернет-пользователей". AIN. February 12, 2013. Retrieved April 17, 2013. 
  3. ^ Оборот украинских интернет-магазинов в прошлом году составил более $2 млрд] (Ukrainian)
  4. ^ Pando Networks Releases Global Internet Speed Study
  5. ^ Ukraine, Freedom House
  6. ^ Analysis of Ukraine's Internet audience (Ukrainian)
  7. ^ a b c (Ukrainian) Більше половини українців не користуються інтернетом, Ukrayinska Pravda (Ukrainian) (29 July 2012)
  8. ^ which is significantly lesser that the number of individual Internet users
  9. ^ В третьем квартале интернет-провайдеры стали богаче на 1,36 млрд. грн.. proIT (in Українська). December 13, 2012. Retrieved April 17, 2013. 
  10. ^ "Київстар" модернізує мережу у відповідь на зростання трафіку.  
  11. ^ "В третьем квартале интернет-провайдеры стали богаче на 1,36 млрд. грн.". proIT. December 13, 2012. Retrieved April 17, 2013. ](Ukrainian)
  12. ^ У Києві інтернет - мов у Голландії, а на Рівненщині - як в Афганістані (Ukrainian) (29 July 2012)
  13. ^ "Fixed broadband operators rating in II’2012: changes in top-3 players". 2012-08-20. Retrieved 2014-08-03. 
  14. ^ "Fixed broadband operators rating in III’2012: market consolidation". 2012-10-29. Retrieved 2014-08-03. 
  15. ^ "Fixed broadband Ukrainian operators rating in II’2013: more than 7 mln. subs". 2013-08-29. Retrieved 2014-08-03. 
  16. ^ Укртелеком склав іспит на відмінно: УЄФА ЄВРО 2012 забезпечено телекомунікаціями найвищого рівня! (Ukrainian)(29 July 2012)
  17. ^ Підключення (Ukrainian)
  18. ^ Безлімітний Інтернет. Технологія (Ukrainian)
  19. ^ "". 2013-10-25. Retrieved 2014-08-03. 
  20. ^ a b Ukraine is not a tweeting nation yet, but give it time, Kyiv Post (5 April 2012)
  21. ^ "Alexa - top sites in Ukraine". Retrieved 2013-05-04. 
  22. ^ opens representative office in Ukraine, East-West Digital News (25 January 2012), translation from the (Ukrainian) original: "Социальная сеть ВКонтакте открывает представительство в Украине". AIN. January 19, 2012. Retrieved May 6, 2013. 
  23. ^ Почти 10 млн пользователей из Украины заходят во "ВКонтакте" каждые сутки. AIN (in Українська). March 4, 2013. Retrieved May 6, 2013. 
  24. ^ "Украинский E-commerce входит в тройку быстрорастущих рынков Европы" [Ukrainian E-commerce is among the three fastest-growing markets in Europe]. (in Ukrainian). 11.06.2013. Retrieved 10 September 2013. 
  25. ^ "Online reservation" (in Ukrainian).  
  26. ^ Расписание автобусов по Украине [Bus timetable for Ukraine]. "VPI" company (in Ukrainian). Retrieved 10 September 2013. 
  27. ^ a b "ONI Country Profile: Ukraine", OpenNet Initiative, 21 December 2010
  28. ^ "Ukraine", Freedom on the Net 2013, Freedom House, 30 September 2013. Retrieved 5 February 2014.
  29. ^ a b "Ukraine", Country Reports on Human Rights Practices for 2012, Bureau of Democracy, Human Rights and Labor, U.S. Department of State, 15 April 2013. Retrieved 5 February 2014.
  30. ^ "Ukraine media freedom under attack: OSCE". Reuters. May 23, 2014. 
  31. ^ a b "Crackdown in Ukraine sullies its democratic aspirations". The Christian Science Monitor. September 21, 2014. 
  32. ^ "Ukraine Security Services Break Into Newspaper Office, Shut Down Website". Huff Post Monitor. November 9, 2014. 
  • Главными трендами Уанета станут электронная коммерция, мобильные приложения и медиа - участники рынка by (Russian)
  • Эксперты: в Украине домашний доступ в Интернет есть у 40% граждан, - (Russian)

External links

  • Internet Association of Ukraine
  • Watcher: (Ukrainian) - Ukrainian Internet business and marketing online newspaper
  • ProIT (Russian) - Ukrainian IT industry online newspaper
  • AIN (Russian) - Ukrainian IT industry online newspaper

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