World Library  
Flag as Inappropriate
Email this Article

Crisis communication

Article Id: WHEBN0006263466
Reproduction Date:

Title: Crisis communication  
Author: World Heritage Encyclopedia
Language: English
Subject: Communication studies, Public relations, Science Communication Observatory, Qorvis, Speyside Corporate Relations
Collection:
Publisher: World Heritage Encyclopedia
Publication
Date:
 

Crisis communication

Crisis communication is a sub-specialty of the [2]

Meaning can be [4] Additionally, it is important to separate a true crisis situation from an incident.[5] The term crisis “should be reserved for serious events that require careful attention from management.”[4]

[4]

Categories of crisis management

Coombs identifies three phases of crisis management.[2]

  1. Pre-crisis: preparing ahead of time for crisis management in an effort to prevent a future crisis from occurring.[2] This category is also sometimes called the prodromal crisis stage.[7]
  2. Crisis: the response to an actual crisis event.[2]
  3. Post-crisis: occurs after the crisis has been resolved; the efforts by the crisis management team to understand why the crisis occurred and to learn from the event.[2]

Inside the management step, Bodeau-Ostermann identifies 6 successive phases: - reaction, where the group behaves on first sight, - extension, because the crisis dilutes itself and touches neighbours, - means (material and human), which constitutes an overview of success/failures of emergency reaction, - focus, stands as a concrete action or event on which the team leaders concentrate to fight crisis, - retraction, is the moment where the group diminishes means involved, in accordance with its aims, - rehabilitation, where, as a last step, result is, for the group, emergence of new values, stronger than the older. Article published on RIMS (Risk Management), New-York, May 2004.

Crisis communication tactics

Crisis communication tactics during the pre-crisis stage may include the following: researching and collecting information about crisis risks specific to the organization; creating a crisis management plan that includes making decisions ahead of time about who will handle specific aspects of a crisis if and when it occurs; preparing [9] and all individuals who will help with the actual crisis communication response should be trained.[10]

Crisis communication tactics during the crisis stage may include the following: the identification of the incident as a crisis by the organization’s crisis management team; the collection and processing of pertinent information to the crisis management team for decision making; and also the dissemination of crisis messages to both internal and external publics of the organization.[10]

Crisis communication tactics during the post-crisis stage may include the following: reviewing and dissecting the successes and failures of the crisis management team in order to make any necessary changes to the organization, its employees, practices, or procedures; and providing follow-up crisis messages as necessary.[10]

Landmark crisis communication case studies

Notes

  1. ^
  2. ^ a b c d e Coombs 2007.
  3. ^
  4. ^ a b c Coombs 2012, p. 19.
  5. ^
  6. ^ Coombs 2007, p. 5.
  7. ^ Finks 1986, p. 21.
  8. ^ Coombs 2012, p. 20.
  9. ^
  10. ^ a b c Coombs 2012, pp. 20-21.
  11. ^
  12. ^ a b Stockmyer 1996.
  13. ^
  14. ^
  15. ^
  16. ^
  17. ^
  18. ^
  19. ^
  20. ^
  21. ^
  22. ^

References and external links

  • Crisis Management and Communication Entry Essential Knowledge Project from the Institute for Public Relations
  • International Research Group on Crisis Communication Publications and crisis institutions database at Ilmenau University of Technology (English pages available)
This article was sourced from Creative Commons Attribution-ShareAlike License; additional terms may apply. World Heritage Encyclopedia content is assembled from numerous content providers, Open Access Publishing, and in compliance with The Fair Access to Science and Technology Research Act (FASTR), Wikimedia Foundation, Inc., Public Library of Science, The Encyclopedia of Life, Open Book Publishers (OBP), PubMed, U.S. National Library of Medicine, National Center for Biotechnology Information, U.S. National Library of Medicine, National Institutes of Health (NIH), U.S. Department of Health & Human Services, and USA.gov, which sources content from all federal, state, local, tribal, and territorial government publication portals (.gov, .mil, .edu). Funding for USA.gov and content contributors is made possible from the U.S. Congress, E-Government Act of 2002.
 
Crowd sourced content that is contributed to World Heritage Encyclopedia is peer reviewed and edited by our editorial staff to ensure quality scholarly research articles.
 
By using this site, you agree to the Terms of Use and Privacy Policy. World Heritage Encyclopedia™ is a registered trademark of the World Public Library Association, a non-profit organization.
 


Copyright © World Library Foundation. All rights reserved. eBooks from Project Gutenberg are sponsored by the World Library Foundation,
a 501c(4) Member's Support Non-Profit Organization, and is NOT affiliated with any governmental agency or department.