Irs Needs Better Strategic Planning and Evaluation of Taxpayer Assistance Training

By General Accounting Office

Book Id: WPLBN0000157263
Format Type: PDF eBook
File Size: 0.7 MB
Reproduction Date: 2005

Title:	Irs Needs Better Strategic Planning and Evaluation of Taxpayer Assistance Training
Author:	General Accounting Office
Volume:
Language:	English
Subject:	Government publications, Accountability in government, United States. General Accounting Office
Collections:	Government Library Collection, Government Accountability Integrity Reliability Office Collection
Historic Publication Date:
Publisher:	United States General Accounting Office (Gao)


Citation APA MLA Chicago Office, G. A. (n.d.). Irs Needs Better Strategic Planning and Evaluation of Taxpayer Assistance Training. Retrieved from http://gutenberg.us/

Description
Government Accountability Integrity Reliability Office Collection

Excerpt
Excerpt: IRS devotes significant resources to training its tax law assistors to answer questions, by telephone and at walk-in sites, and prepare tax returns. Although IRS cannot separate the costs of training tax law assistors from other assistance staff, the thousands of staff devoted to providing tax law assistance receive training each year. The training includes classroom and computer-based training on such subjects as tax law and communication. While IRS has some data on travel and course development costs associated with training, it does not have data on what is likely the largest cost component, the value of staff time devoted to tax law training.