World Health Organization : Year 1995 ; The Special Programme for Research and Training in Tropical Diseases, Geneva, No. 95.2: Health Workers for Change a Manual to Improve Quality of Care

By Tore Godal

Book Id: WPLBN0000128823
Format Type: PDF eBook:
File Size: 4.35 MB
Reproduction Date: 2005

Title:	World Health Organization : Year 1995 ; The Special Programme for Research and Training in Tropical Diseases, Geneva, No. 95.2: Health Workers for Change a Manual to Improve Quality of Care
Author:	Tore Godal
Volume:
Language:	English
Subject:	Health., Public health, Wellness programs
Collections:	Medical Library Collection, World Health Collection
Historic Publication Date:
Publisher:	World Health Organization


Citation APA MLA Chicago Godal, B. T. (n.d.). World Health Organization : Year 1995 ; The Special Programme for Research and Training in Tropical Diseases, Geneva, No. 95.2. Retrieved from http://gutenberg.us/

Description
Medical Reference Publication

Excerpt
Foreword Health workers want to improve the quality of care they provide. Structural issues frequently account for many of the problems they experience and these can be changed. Methods to facilitate an approach to solutions have been found to be effective in many different cultural settings. These are the optimistic messages conveyed in this manual. How do we know these workshops work? This manual is based on research in five countries in Africa where these workshops have been piloted, tested and modified. We feel confident in saying that the methodology is effective, it is realistic and practical to implement and a has a positive impact on how workers see their jobs and their interactions with clients, especially women.

Table of Contents
1 . Introduction What this workshop series is about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4. How the workshop series was developed . . . . . . . . . . . . . . . . . . . . . . . . . .4 Who the workshops are for . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6. Where to start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6. . How to get the most from the workshops . . . . . . . . . . . . . . . . . . . . . . . . .6. Planning the workshops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Choosing facilitators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7. Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8. A step-by-step guide through the process . . . . . . . . . . . . . . . . . . . . . . . . .8 For health service managers and researchers . . . . . . . . . . .8 For facilitators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Impact of this workshop series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9. Adapting these workshops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 0 2 . Facilitators' Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I I Preparing the workshops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 2 Introducing the series to participants . . . . . . . . . . . . . . . . . . . . . . . . . .1 2 Workshop Process Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Writing up the workshop sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1. 4 Things to keep in mind . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Plan adequately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.4 Focus on the objective . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 5 Establish rapport and build trust . . . . . . . . . . . . . . . . . . . . . . . . . 15 Maintain good communication . . . . . . . . . . . . . . . . . . . . . . . . . .1 5 Conclude each workshop carefully . . . . . . . . . . . . . . . . . . . . . .1 6 Know yourself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 3 . The Workshops Why I am a health worker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 8 How do our clients see us? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 3 Women's status in society . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 1 Unmet needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 0 Overcoming obstacles at work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 7 Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 2 Addendum Ice breakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Team-building games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6. 1